Refund policy

1. RETURNS & EXCHANGES

We accept returns and exchanges within 14 calendar days of receiving your order. To be eligible:

• Items must be unused, in original condition, and in original packaging (without used postage labels).
• To start your return or exchange write us an email with all details info@elentare.com . Our team will contact you with the next steps.
• Customers are responsible for return shipping costs.
• Exchanges are free—we will cover the shipping for your new item.

2. REFUND PROCESS

• Once your return is received and inspected, we will process your refund within 3-4 business days.
• Refunds will be issued to the original payment method.
• Depending on your bank, it may take an additional 5 business days for the funds to appear in your account.

3. EXCHANGE PROCESS

• If you requested an exchange, your replacement item will be shipped within 3-4 business days after we receive your return.
• You will receive an email with tracking details once your exchange has been shipped.

4. RETURN SHIPPING COSTS

• Customers are responsible for return shipping costs.
• Exchanges qualify for free shipping—we will cover the cost of sending out the new item.

5. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following cannot be returned or exchanged:

• Earrings
• Custom-made or engraved items
• Items marked as Final Sale

6. NEED HELP?

If you have any questions, feel free to contact us at info@elentare.com

Our customer service team is happy to assist you.